100’s Of Subway Sandwich Shops Are Closing Because Of One Person
Subway, the well-known international restaurant and deli chain, has faced several business and public relations challenges in recent years. While it remains a popular choice for customizable and relatively healthier fast-food options, the brand has experienced shifts in leadership, store closures, and growing tension among its franchisees.
One of the most significant setbacks for the brand came years ago when a former spokesperson was convicted on serious criminal charges. Though Subway quickly severed ties and publicly distanced itself from the individual, the situation created reputational difficulties that the company worked to navigate carefully. Despite the controversy, many customers continued to visit Subway locations, drawn by its menu that allows them to choose ingredients, bread types, and toppings to suit their preferences.
However, even with its reputation for offering more health-conscious fast food options compared to some competitors, Subway has faced operational hurdles. In 2018, the company closed approximately 900 locations across the United States, followed by another round of closures affecting around 500 stores. These changes reflect a larger shift within the fast-food industry, as brands adapt to changing consumer preferences and market dynamics.
During this period, Suzanne Greco served as the company’s CEO. Greco, who had worked with Subway since her youth and is the sister of the company’s late co-founder Fred DeLuca, took the helm in hopes of continuing its legacy. However, according to reports, including a survey conducted by Business Insider, many franchisees expressed concerns over a lack of support and profitability. The survey suggested that about one-third of Subway’s U.S. franchises were operating at a loss.
Anonymous sources cited in the report indicated frustration among some franchise owners, with calls for more proactive leadership and support. Greco later announced her retirement, leaving her role amid the ongoing restructuring and efforts to revitalize the brand.
Trevor Haynes, previously serving as Subway’s Chief Business Development Officer, stepped in as interim CEO following her departure. As he leads the company through its next phase, Subway continues to focus on refreshing its menu, modernizing its locations, and strengthening relationships with franchisees.
While the road ahead may be complex, many within the company remain committed to adapting and innovating to meet customer needs and industry expectations.